FAQs

Question: Are all Plumpy Balms vegan?

Answer: All Plumpy Balms are 100% vegan and made from natural butters and oils.

Question: Are Plumpy Balms Natural?

Answer: Our range includes 100% natural products including our Plain Jane Lip Butter, Unscented Hand Rescue Balm and our face Beauty Balm, which are also fragrance free and ideal for sensitive skin or those who have skin problems. All of our other products are at least 98% natural.

Question: Are your products safety approved?

Answer: All our Plumpy Balms have been rigorously tested by our team (never on animals). They are EU safety approved and certified. 

 Question: Where do you ship to?

We are based in Northern Ireland and ship anywhere in the world where our courier partners can travel. If you have any specific questions please contact us  for further information. 

Question: How much is delivery?

Answer:  Our delivery costs depend on where you live:

£1.49 UK Second Class (2-3 working days)

Free UK Shipping on orders of £15 or more

£3.99 Rest of Europe (3-5 working days)

£4.99  Rest of World (5-10 working days)

 

Question: What is your return policy?

Answer: Unfortunately we are unable to give a refund on a beauty product for safety reasons. If you are ever unsatisfied with your purchase please contact us directly and we will do our best to resolve the problem. 

Question: Where else can I buy Plumpy Balms?

Answer: We attend different artisan fairs across Northern Ireland where you can sample our Plumpy Balms and buy direct from us. Keep up to date with our latest activities by liking our Facebook page or Instagram